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Master kg waya waya11/22/2023 ![]() ![]() Bangladesh Railway makes no guarantee/warranty that any of the above services will be uninterrupted, timely or error-free due to the dependencies on many Service Providers. Bangladesh Railway or Shohoz-Synesis-Vincen JV will not be held responsible for the non-issuance of tickets or delay of refund due to errors in payment processing or any other reasons that are beyond the control of Bangladesh Railway or Shohoz-Synesis-Vincen JV. For a refund of successfully purchased tickets, the Client-Passenger must visit their respective originating station (i.e., Departure Station from which the Client-Passenger will travel) and contact the refund counter. For a refund of unsuccessful purchases and card charging issues, Client-Passenger must contact the Payment Service Provider through which s/he made the transaction. ![]() Due to the dependency on payment service providers, it might take several days to resolve the issue. A reply to such a Client-Passenger will be sent within 7 working days. However, in case such a Client-Passenger does not receive refund within 8 (eight) working days, the client Client-Passenger is requested to send a complaint email to with details of the issue. In such instances, Payment Gateways will automatically refund the purchased amount by the Client-Passenger to their respective Card/Wallet within 8 (eight) working days. In case any Card/Wallet is charged and/or Payment Gateway fails to return the information in due time, it is possible that the passenger's Card/Wallet would be charged without being issued for the desired tickets. Bangladesh Railway does not store any sensitive information of Passengers such as Card/Wallet details, OTP, Pin Code. To issue railway tickets, Bangladesh Railway Portal depends on different payment getaways for the Card/Wallet charge information.
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